Returns

Our policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Custom made products or any product that has been altered to fit your personal needs will not be accepted as a return. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards, Downloadable software products, Altered jewelry, Used items, Items with the original tags removed.

 

 

To complete your return, we require a receipt or proof of purchase and a RMA number. Please do not send anything back without first getting in contact with us by either email, mail, or phone and obtaining your RMA number. Boxes without RMA numbers written on the outside of the box will be refused.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

Any custom sized item.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2 weeks, usually sooner.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@foreverdiamondsny.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item you will need to get an Exchange Authorization Number. You can get one of these by contacting us by Phone (2129979796), Email (info@foreverdiamondsny.com), or Postal Mail (66 W47th St. Booth #37 & #38, New York New York United States 10036).

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

To return your product, you should obtain an RMA or EMA number first. DO NOT SEND ANY RETURNS OR EXCHANGES WITHOUT ONE OF THESE NUMBERS. Additional instructions will be provided once we start the process for you.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please ensure you insure the return for the full amount to make sure you are protected no matter what.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.